Privacy Policy
Last updated: September 2026. Questions about this document can be sent to contact@phantomgrid.tech.
Who we are
PhantomGrid (“we”, “us”) operates phantomgrid.tech and provides web design, engineering, e-commerce, automation, growth and support services. This policy explains what personal data we collect, why, and your rights.
Information we collect
Details you send us directly, such as your name, company, email, phone number and project information when you email us or use the enquiry form (which opens your own email application).
Order and billing details when you purchase a package through our service store, processed by WooCommerce and our payment provider.
Basic technical data such as IP address, browser type and pages visited, collected through server logs and privacy-respecting analytics.
How we use it
To reply to enquiries, prepare proposals and deliver the services you buy.
To process payments, issue invoices and meet legal and accounting obligations.
To keep this website secure and understand how it is used so we can improve it.
Sharing
We do not sell personal data. We share it only with service providers who help us operate (hosting, payment processing, email) under appropriate contractual safeguards, or where required by law.
Retention
Enquiries are kept for up to 24 months. Client and billing records are kept for as long as required by applicable tax and accounting law.
Cookies
This site uses essential cookies for the shopping cart, checkout and account login, and may use analytics cookies to understand traffic. You can control cookies through your browser settings.
Your rights
Depending on where you live, you may request access to, correction of, or deletion of your personal data, or object to its processing. Email contact@phantomgrid.tech and we will respond within 30 days.