Refund & Cancellation Policy

Service packages

Because our packages are professional services, refunds are based on work completed. If you cancel before discovery begins, we refund the full amount paid less any third-party costs already incurred.

After work has started

If you cancel after discovery has started, we refund any amount paid in excess of the work completed to date, calculated against the milestones in your scope. Delivered work up to that point is handed over to you.

Monthly plans

Care plans and managed hosting can be cancelled at any time with 30 days’ notice. The current month is not refunded, and no further charges are made after the notice period.

How to request a refund

Email contact@phantomgrid.tech with your order number. We confirm eligibility within two business days and process approved refunds to the original payment method within 10 business days.