Engineering-led web, commerce & automation studio
contact@phantomgrid.techMon–Fri · 09:00–18:00 UTC
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FAQs

Answers before you have to ask.

Everything clients usually want to know about process, pricing, ownership and support. Still unsure? Email contact@phantomgrid.tech.

01

Getting started

How do we start working together?

Send an enquiry or email us. We reply within one business day, arrange a short discovery call, then send a written scope with a fixed price and timeline.

Do you work with small businesses?

Yes. Our Launch package is designed for new and small businesses, and we are equally comfortable with SMEs and enterprise teams.

Can you work with our existing designer or developer?

Yes. We regularly collaborate with in-house teams and other agencies, and can take on just the engineering, design or support portion.

02

Process & timelines

How long does a project take?

Launch sites typically take 2–4 weeks, Growth platforms 5–8 weeks, and larger stores or applications are delivered in phases after discovery.

How involved do we need to be?

Expect a kick-off workshop, weekly progress demos and sign-offs at each of the seven stages. Most clients spend 1–2 hours a week with us.

What do you need from us to begin?

Your goals, brand assets if you have them, access to existing systems and a single decision-maker for approvals.

03

Pricing & payment

Are quotes fixed?

Yes. Once scope is agreed in writing the price is fixed. New requests are quoted separately as change requests and only proceed with your approval.

How do payments work?

Build projects are invoiced 40% on signing, 40% at design sign-off and 20% at launch. Care plans and hosting are billed monthly in advance.

Can I buy a package directly from the store?

Yes. Packages in our service store can be purchased online; we then contact you within one business day to schedule discovery.

04

Ownership, support & security

Who owns the finished work?

You do. Code, designs, content, domains and hosting accounts are registered to your business and handed over at launch.

What happens after launch?

Every package includes a support window. After that, our care plans cover updates, backups, monitoring, security and improvement hours.

How do you handle security?

Least-privilege access, hardened configuration, SSL, firewall and malware scanning, off-site backups and regular dependency updates are standard.